The system allows you to view all open, closed, and pending tickets through the user interface. The dashboard also enables you to monitor performance and make necessary adjustments.
Use this system to quickly and effectively solve problems, where the system allows you to improve the quality of customer service provided and increase the efficiency of internal operations.
Track and coordinate technical support requests and efficiently track complaint resolution through a dedicated tool.
The system allows you to create tickets for each complaint with the possibility of assigning them to a specific employee to follow up and resolve them. The system can also be linked to various communication channels, such as phone, email, and social media, to receive complaints from all channels in one place
Quickly and effectively track and resolve problems and complaints through an organized mechanism
Reduce the time spent resolving recurring issues thanks to the knowledge base
Continuously monitor the progress of solutions
Improve customer service quality
The support ticket system helps improve the customer service provided by quickly responding to customer complaints and resolving them efficiently, which contributes to improving customer satisfaction.
The support ticket system helps increase operational efficiency by organizing the process of receiving, recording, and managing complaints, as well as distributing them fairly among employees.
The support ticket system helps reduce the cost of customer service by reducing customer wait times, reducing the number of phone calls and emails, and improving the use of customer service resources.
The support ticket system helps improve the restaurant's reputation and image with customers by demonstrating concern for customers' opinions and complaints.
The support ticket system helps collect and analyze customer data and complaints, which contributes to identifying the restaurant's weaknesses and, consequently, improving service quality and better meeting customer needs.
The system allows you to view all open, closed, and pending tickets through the user interface. The dashboard also enables you to monitor performance and make necessary adjustments.
The system provides ticket forms that allow employees to easily submit new tickets through the user interface. You can also categorize tickets by setting priorities or assigning priority levels, whether they are high, medium, or low. The system also allows you to classify tickets by type, such as technical, administrative, or customer service.
The system allows you to assign and route tickets to the appropriate employee or team, as well as track the status of each ticket from start to resolution.
The system provides real-time notifications by sending alerts to employees when a new ticket is assigned or the status of a ticket is updated. It also provides periodic reminders to employees about open or overdue tickets.
The system provides detailed periodic reports on the number of open and closed tickets. as well as the resolution time. Additionally, the system allows you to measure the efficiency of support teams and employees in resolving issues by providing performance analytics. It also provides a knowledge base that presents a collection of solutions for common problems to accelerate the resolution process.
Our solutions cover everything from menu management to customer satisfaction, ensuring you have all the tools you need to run a successful establishment.
