The system views all open, closed, and waiting tickets via the user interface. The dashboard also helps to monitor performance and make the necessary adjustments.
Implementing this system helps enhance the quality of customer service and boost the efficiency of internal operations. The system includes a dedicated tool for monitoring and coordinating technical support requests, as well as tracking the resolution of complaints efficiently.
It enables the creation of tickets for each complaint, which can be assigned to specific employees for follow-up and resolution. Additionally, the system can be integrated with various communication channels, including phone, email, and social media
This integration allows for the centralization of complaints received from all channels, facilitating a more organized and responsive customer service approach.
Track and resolve problems and complaints quickly and effectively through an organized mechanism
Reduce the time spent resolving recurring problems thanks to the knowledge base
Continuously monitor the progress of solutions
Improving the quality of customer service
The technical Support Tickets system improves customer services by responding to customer complaints quickly and solving them expeditiously, improving client satisfaction.
The support ticket system enhances the efficiency of operations by organizing the process of receiving, recording, and managing complaints, plus distributing them fairly to employees.
The support ticket system reduces customer service costs through the reduction of waiting time, the number of phone calls and emails, and improving the use of customer service resources.
A support ticket system improves a restaurant's reputation and image towards customers by showing interest in customers' opinions and complaints.
The support ticket system collects and analyzes customer data and complaints, which contributes to identifying weak points in the restaurant, thus improving the quality of service and better meeting customers’ needs.
The system views all open, closed, and waiting tickets via the user interface. The dashboard also helps to monitor performance and make the necessary adjustments.
The system is equipped with ticket forms that allow employees to submit new tickets via the user interface and is organized by assigning high, medium, or low priority levels, ensuring that issues are addressed according to their urgency. The system helps classify tickets by type, enabling you to specify categories such as technical, administrative, or customer service.
The system customizes and routes tickets to the appropriate employee or team, as well as the ability to track the status of each ticket from inception to resolution.
The system provides real-time notifications by sending alerts to employees when a new ticket is assigned or the status of a ticket is updated. It also provides periodic reminders to employees about open or overdue tickets. It also provides periodic reminders to employees about open or overdue tickets.
The system provides detailed reports on open and closed tickets resolution duration, support team and employee performance analyses, and a knowledge base for quick issue resolution.
Our solutions cover everything from menu management to customer satisfaction, ensuring you have all the tools you need to run a successful establishment.
